Privacy Policy

This Privacy Policy explains how our website collects, uses, and protects your personal information when you use our booking platform available at dravel.ke. We are committed to ensuring the privacy and security of your information in accordance with applicable data protection laws.

Information We collect from You

Personal Information: When you use our platform, we may collect personal information such as your name, contact details, payment information, travel preferences, and any other information you voluntarily provide.

Automatically Collected Information: We may collect certain information automatically, including IP addresses, device information, browser type, cookies, and usage data, to improve our services and user experience.

How We use Your Information

Service Provision: We use your information to facilitate bookings, process payments, and provide customer support related to your travel arrangements.

Communication:We may use your contact information to communicate with you regarding your bookings, service updates, promotional offers, and relevant information about our platform.

Improvement of Services: Your data helps us analyze and improve our services, including the functionality of our website, customer preferences, and user experience.

Marketing: With your consent, we may use your information for marketing purposes, such as delivering targeted advertisements or promotional materials that may be of interest to you.

Who We share Your Information with

Service Providers: We may share your information with third-party service providers who assist us in delivering our services, such transport operators, payment processors, customer support services, or analytics providers.

Legal Compliance: We may disclose your information to comply with legal obligations, respond to legal requests, enforce our policies, or protect our rights, property, or safety.

How We keep Your personal data Secure

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected. Once the data is no longer needed, it will be securely and permanently deleted.

Your rights

Access: You have the right to access the personal information we hold about you and request a copy of your data.

Correction: You can update or correct your personal information at any time through your account settings or by contacting our customer support.

Deletion:You can request the deletion of your data, subject to legal and contractual restrictions.

Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect or solicit personal information from minors. If we become aware that personal information from a minor has been collected, we will take steps to delete it.

Changes to Our Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on our website with an updated revision date. We encourage you to review this policy periodically for any changes.

Cookie Policy

This Cookie Policy explains how we use cookies and similar technologies on our website dravel.ke ("the Website"). By using the Website, you consent to the use of cookies as described in this policy.

What are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently, as well as to provide information to the website owners. Cookies enable the Website to remember your actions and preferences over time.

Types of Cookies we use

Essential Cookies: These cookies are necessary for the proper functioning of the Website. They enable core functionalities such as security, network management, and accessibility.

Analytics Cookies:We use analytics cookies to collect information about how visitors use the Website, such as which pages are visited most often, and if users experience any errors. This data helps us improve the performance and user experience of the Website.

Marketing Cookies: Marketing cookies are used to track visitors across websites. The intention is to display advertisements that are relevant and engaging for the individual user.

Managing cookies

You can control and/or delete cookies as you wish. Most web browsers allow some control over cookies through browser settings. However, if you choose to disable or block certain cookies, some features of the Website may not function properly.

Third-party Cookies

Some cookies on the Website may be set by third-party services we use, such as analytics providers or advertisers. These third parties may use cookies in accordance with their own policies. If you have any questions, concerns or requests regarding your personal information, our data practices or these Cookie and Privacy policies, do not hesitate to contact us:

By email: [email protected]
By visiting this page on our website: https://dravel.ke
By phone number: 0798 067 357